Getting You Tech-Ready for Your Course
REQUIRED READING
Learner Responsibilities — WeeCare Courses
At WeeCare, we want your learning journey to be smooth and enjoyable. To make sure you can access all our digital (on-demand and e-learning) courses without interruptions, please review the following responsibilities and requirements.
- It is your responsibility to ensure your device and internet connection meet the technical requirements listed below.
- WeeCare cannot be held responsible for access issues caused by not meeting these requirements.
Using Work-Issued Computers (Use at Your Own Risk)
- We do not recommend using company-issued computers to access WeeCare courses.
- Many organizations configure strict security settings that can block or limit access to training platforms.
- If you choose to use a work-issued computer, you may need assistance from your company’s IT department to adjust settings.
Supported Web Browsers
For the best experience, please use the latest version of one of these browsers:
- Google Chrome (fastest and most secure; highly recommended)
- You can check your browser here: What’s My Browser?
- Browser Settings: Make sure JavaScript, cookies, and third-party cookies are enabled.
Supported Operating Systems
Our courses are compatible with the following systems:
- Windows 10 or later
- iOS 8.0 or later
- iPadOS 13 or later
- Android 5.0x or later
- Supported devices: iPhone 4 or later, iPad Pro, iPad Mini, iPad 2 or later, iPod Touch 4th Gen, iPhone 3GS (note: some older models may have limited functionality).
Internet Connection Requirements
Our courses involve videos and interactive content, so a stable internet connection is essential.
- Check your connection at Speedtest.
- Minimum speeds: Download: 8 Mbps, Upload: 1 Mbps, Ping: 50 ms or lower
- Note: Some internet providers with restricted networks (such as Optimum Internet) are not supported.
Clear Your Browser Cache Regularly
Keeping your browser cache clear helps avoid login and loading issues.
Steps for Google Chrome:
- Open Chrome and click the three dots (More) in the top-right.
- Go to More tools > Clear browsing data.
- Choose a time range (select All time for a full clear).
- Check the boxes for Cookies and other site data, and Cached images and files.
- Click Clear data.
Common Error Messages & Fixes
“ERR_CONNECTION_RESET”
- This occurs when your browser cannot connect to the server.
- Usually caused by an unstable internet.
- Fix: Restart your router, switch networks, or check your internet connection.
“This Site Can’t Be Reached.”
Possible causes:
- DNS resolution errors
- Internet timeout
- Firewall or network settings are blocking access
Fixes:
- Check your internet connection
- Restart your device and router
- Adjust firewall/network settings
- Contact your service provider if the issue persists
